Term and Conditions
1. The Company reserves the right to revise any of the terms and conditions stated here and will come into effect 1 hour after posting.
2. A quote on a journey will be valid until 24 hours after the issue thereof.
3. A reservation is only considered as accepted when it is confirmed by email and the passenger has been issued with a reference number.
4. If the customer makes more than one stop on the way an additional charge of £5.00 is applied.
5. We monitor the flight for any delays and there will be no extra charge to you if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 1 hour before the scheduled arrival of that flight with their reference number.
6. At the airport we include 60 minutes waiting time for free once the flight has landed, and thereafter the charge will be £6.00 per every half an hour. At a pickup from within London (residential address) we allow 10 minutes waiting time from the time the passenger has made the booking for, and thereafter £3.00 for every 15 minute waiting time. This mean our fares are based on a direct trip with passengers being ready to travel at the time and place as specified.
7. A reservation may only be altered or cancelled with the permission of the company. It can be done in written by email or by phone.
8. Cancellations informed more than 3 hours prior to time of the journey means that a £5 or 5% (whichever is greater) cancellation charge will be incurred. Cancellations informed between 3 and 1 hours prior to the journey will incur 25% of the booking price. Cancellations not informed up to 1 hours prior to time of booking may incur 100% of the booking price.
9. All payments can be made in cash or credit card via Pay Pal.
10. When picking up a passenger from a UK address the driver will wait untill 30 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. At the airport the driver will go in 30 minutes after international/intercontinental flights and 15 minutes after European flights (unless the passenger has specified otherwise). He will wait at the information desk in the arrivals terminal. The passenger has 30 minutes waiting time for free thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.
11. If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a 'no show'.
12. Illustrations, photographs and descriptions on the website, brochures, pricelists or documents serve merely as a guide and will not be binding.
13. The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.
14. The company is not liable for passengers missing their flight due to traffic, flight delay, or conditions beyond the control of the company.